Frequently asked questions

Every formula starts from what we want the skin to recover: a firm extracellular matrix, good communication between its cells and a stable barrier. To achieve this we combine adaptogens, neurocosmetic actives, antioxidants and, in most products, an essential oil complex.

Each ingredient has a specific role, and they all work together towards the skin's functional longevity.

Functional longevity is the goal of our formulas: that over the years the skin keeps its ability to renew itself, protect itself, retain water and respond well to stress.

To achieve this we care for the extracellular matrix and the communication between its cells with adaptogens, neurocosmetics and antioxidants that protect it in the long term. The result is skin that looks healthy, firm and radiant at every stage of life.

We use actives at the percentages at which their efficacy has been studied, because that is the dose that delivers real results on the skin. On each product page you will find its key actives and the full INCI list.

All our formulas have passed clinical skin tests and irritation tests. They also meet ISO 16128, the international standard that measures the percentage of natural origin of a cosmetic.

Our formulas have received more than 50 international awards.

Dafna Shaham, the brand's founder, formulates every product together with the chemists we work with. She trained in Psychology, clinical aromatherapy and cosmetic formulation, and has formulated with adaptogens and neurocosmetics since 2015, when she created the brand.

Neurocosmetics act on the communication between nerve endings and skin cells, and help reduce stress-related reactivity and inflammation.

Adaptogens, such as ginseng or reishi, help the skin tolerate stress better over time and protect its energy and structure. Neurocosmetics work in the short term and adaptogens in the long term, which is why we combine them.

From 40, and especially with the arrival of menopause, the skin produces less collagen, retains water less well and reacts more to stress.

That is why our formulas combine actives that care for the extracellular matrix, adaptogens that help the skin tolerate stress and antioxidants that protect it in the long term. This way the skin keeps its firmness, hydration and radiance over the years.

Matrix Bloom is our most suitable cream for menopause, because at this stage the skin is usually more dehydrated and loses definition.

A combination that works very well is Matrix Bloom in the morning and Nutrition at night, mixed with a few drops of Serenity Oil, whose relaxing essential oils support restful sleep.

Loss of firmness is one of our specialities, and we treat it with natural formulation, something few brands do.

For the face, Vitality serum combines exosomes and muscle-relaxing actives to improve firmness and wrinkles, and Matrix Bloom cares for mature skin that loses definition. For the neck and décolletage we formulated Pro-Décolleté Sculpture, and for the body, the Silhouette and Silk Renew duo.

All our formulas have passed skin irritation tests. If your skin is sensitive or reactive, we recommend starting with Resilience, a night serum formulated without essential oils or fragrance so that even the most sensitive skin can use it.

If you have questions about a specific product, our advisory team will review your case with you.

Yes. Resilience and Eye Care are formulated without essential oils: Resilience for the most sensitive skin, and Eye Care for the eye contour, the most delicate area of the face. If you are allergic to any ingredient, check each product's INCI list, where allergens are declared.

Essential oils are part of our clinical aromatherapy. Through the sense of smell they reach the nervous system and help you relax or create pleasant sensations, which supports the work of the actives on skin stress.

We dose them with clinical criteria and their allergens are declared in the INCI list. The scent of our products always comes from essential oils (we do not use artificial perfumes).

Yes. Each texture is designed for a skin condition. Among the lightest are the Active Mist, the Vitality serum, with a fluid texture like a very light cream, and Moisture + Light, which refreshes normal and combination skin.

For drier or mature skin we formulate richer textures, such as Matrix Bloom or the Recovery Cleanser balm.

Write to us through Advice and contact or at info@dafnaskincare.com. A member of our team will review your skin and your routine and recommend the products that suit this moment for you.

In Spain we prepare your order in 1 or 2 working days and delivery takes 1 or 2 more days. International shipments take about 5 to 7 days. If you order at the weekend or on a public holiday, it ships the next working day.

When your order ships, we send you an email with tracking, which you can also check in your account on the website.

Shipping is free from €45 in Spain, €120 in the rest of Europe and €150 in the United States. Your basket shows how much you have left to reach it.

In the basket, tick the box "I need an invoice (professional order or shipping to the Canary Islands)" and enter your name or company name and your tax ID. Orders to the Canary Islands always require an invoice.

You can pay by card, with PayPal or in instalments with Klarna. Payment is processed through secure gateways and we never receive your card details.

Yes. When you place your order you can choose free samples in the basket, while stocks last.

If you don't notice the effect you are looking for, we review your case and offer you another product or refund your money. Write to us at info@dafnaskincare.com.

Write to us at info@dafnaskincare.com with your order number. Once we receive the product and check that everything is in order, we refund the amount, including the original shipping costs, within 14 working days using the same payment method.

If you bought from a beauty professional or another shop, please contact them first for any exchange or return.

Yes. We work with beauty treatment rooms, spas, facialists, wellness therapists and online shops, in Spain and in other countries. We support you with training in our Skin & Mind Academy®, treatment protocols and a team that helps you grow.

You will find all the information in Would you like to work with us?

We collaborate with some of Spain's most renowned facialists and massage therapists, who create signature rituals with our products. Among them are Sergiy Galchenko, with the Matrix Pro-Lift ritual, Josep Lupión, a Kobido specialist, Meri Escuín and the Método Vibria®.

Their techniques, combined with our formulas, reach the treatment rooms of the professionals we work with.