Refund and exchange policy

We have a clear policy regarding returns and refunds to ensure your satisfaction with our products.

In the event that you feel the product does not meet your expectations, you must contact us within 60 days of the purchase date by email at info@dafnaskincare.com.

If your product has been damaged or if you encounter any other issue, please contact us immediately at the same email address. Once we receive your return, we will thoroughly inspect the product(s) to ensure everything is in order.

After this, we will contact you to confirm the refund processing.

Please note that in these cases, our goal is to refund the amount paid for the returned product(s), including the initial shipping costs, within 14 business days. The refund will be issued using the same payment method chosen at the time the order was placed.

However, please be aware that we reserve the right not to issue a refund in the following circumstances:

1. Products damaged due to misuse or negligence.

2. Products purchased from a retailer other than our official website. In these cases, we kindly ask you to contact the retailer directly first.