We have a clear policy regarding returns and refunds to ensure your satisfaction with our products.

In cases where you believe the product does not meet your expectations, you should contact us within 60 days of the purchase date via email at info@dafnaskincare.com.

If your product has been damaged or if you encounter any other issues, please contact us promptly at the same email address. Once we receive your return, we will thoroughly inspect the product(s) to ensure everything is in order. Following this, we will contact you to confirm the processing of the refund.

Please note that in such cases, we aim to refund the amount paid for the returned product(s), including any initial shipping costs, within 14 business days. The refund will be issued using the same payment method that was chosen at the time of ordering.

However, please be aware that we reserve the right not to issue a refund in the following circumstances:

  1. Products damaged due to misuse or negligence.
  2. Products purchased from a retailer other than our official website. In such cases, we kindly ask that you first contact the retailer directly.

Frequently Asked Questions